About Japanese companies and Japanese business people
What is Omotenashi? About Japanese style hospitality

John Mori meets with Japanese experts whose lives revolve around the concept of delivering the ultimate in customer satisfaction, and asks, What is Omotenashi? What is Omotenashi or Motenashi?  Any foreigner who has lived in Japan for an extended period of time will have been asked this question: “What’s your favorite Japanese word?” In my […]

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About Japanese companies and Japanese business people
Exploring the Source of Motenashi, Japanese-style Hospitality

Exploring the Source of Motenashi, Japanese-style Hospitality Why do Uniqlo’s services captivate people around the world? Japanese-style services are now drawing envious stares from many countries. Despite the fact that there are cultures of hospitality all over the world, why does only the Japanese one attract people’s attention? How different is Japanese hospitality from that […]

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