What is Omotenashi? About Japanese style hospitality
October 28, 2020
John Mori meets with Japanese experts whose lives revolve around the concept of delivering the ultimate in customer satisfaction, and asks, What is Omotenashi? What is Omotenashi or Motenashi? Any foreigner who has lived in Japan for an extended period of time will have been asked this question: “What’s your favorite Japanese word?” In my […]
Exploring the Source of Motenashi, Japanese-style Hospitality
June 10, 2020
Exploring the Source of Motenashi, Japanese-style Hospitality Why do Uniqlo’s services captivate people around the world? Japanese-style services are now drawing envious stares from many countries. Despite the fact that there are cultures of hospitality all over the world, why does only the Japanese one attract people’s attention? How different is Japanese hospitality from that […]